Introduction
If you're researching VIVA virtual assistants, you're likely trying to understand what the company offers, how its virtual assistant services work, and whether it is the right fit for your business.
VIVA Virtual Solutions focuses primarily on helping insurance agencies expand their operational capacity through remote support, with services that include Insurance Associates, VIVA Front Desk, Licensed Agents, and Scale Teams. This makes its model particularly relevant for insurance companies looking to delegate operational work without building every role internally.
In this guide, we'll look at VIVA's virtual assistant services, what its customer feedback highlights, and the factors businesses should consider when evaluating the company. We'll also compare VIVA vs. PeopleBlue to help you understand how the two service models differ in areas such as specialization, talent experience, support structure, and pricing transparency.
If you're still exploring how virtual assistants support insurance agencies, start with our complete guide to Virtual Assistants for Insurance Agencies, including common roles, tasks, costs, and operational use cases.
What Is VIVA Virtual Solutions?
VIVA Virtual Solutions is a remote staffing and outsourcing provider whose current positioning is strongly centered on the insurance industry. While the company operates within the broader virtual assistant services market, its website focuses primarily on helping insurance agencies increase operational capacity without adding the cost and complexity of more local, in-house staff.
Rather than presenting virtual assistants as general-purpose administrative help, VIVA organizes its offering around common insurance agency workflows. Its solutions include support for quoting, policy servicing, carrier management, client communication, documentation, appointment setting, and other operational activities. VIVA currently offers dedicated Insurance Associates, Managed Task Services, and Licensed Insurance Agents, allowing agencies to add different levels of remote support depending on the work they need to delegate.
This makes insurance agency outsourcing an important part of understanding the company. VIVA is not simply positioning remote talent as a replacement for an administrative assistant sitting in the office. Its messaging increasingly focuses on what it calls a “capacity” approach: identifying operational bottlenecks, transferring defined workflows to remote insurance professionals, and giving the agency’s existing team more room to focus on clients and new business.
There is also an important distinction between VIVA Virtual Solutions and Viva Talent.
Although searches related to “Viva virtual assistants” can surface both companies, they are separate businesses with different target markets and service propositions. VIVA Virtual Solutions, legally identified as VIVA Virtual Solutions, LLC in its terms of service, provides virtual assistant and managed services with a visible specialization in insurance agency operations.
Viva Talent, by contrast, focuses on fully managed remote executive assistants for executives at scale-ups, SMBs, and larger companies. Its model centers on recruiting, training, matching, and managing dedicated executive assistants rather than insurance-specific outsourcing.
For businesses researching VA providers, that distinction matters: similar brand names do not mean similar solutions. VIVA Virtual Solutions is positioned around expanding operational capacity, particularly within insurance agencies, while Viva Talent is positioned primarily around executive support.
Is VIVA a Virtual Assistant Agency or a Virtual Staffing Provider?
VIVA can reasonably appear under several categories businesses use when searching Google, including virtual assistant agency, virtual assistant staffing agency, and virtual assistants. However, describing it only as a virtual assistant agency does not fully capture its current model.
The company offers dedicated virtual professionals, but it also provides managed task-based services and specialized insurance support. Its own service terms distinguish between Virtual Assistant Services and Managed Services, while its current solutions emphasize outsourcing operational processes rather than simply assigning miscellaneous tasks to a remote assistant.
The difference comes down to task delegation versus capacity expansion.
A business looking for virtual assistant support may primarily need someone to take recurring work off an existing employee’s plate: managing documentation, entering data, following up with customers, organizing information, or completing other clearly defined tasks.
A capacity-oriented staffing or outsourcing model goes further. The question becomes less about “Which tasks can I give a virtual assistant?” and more about “Which part of our operation needs additional capacity?”
That distinction is particularly relevant for insurance agencies. Instead of hiring another in-house employee every time workloads increase, a provider such as VIVA can support defined areas of the operation through dedicated Insurance Associates, licensed professionals, or managed services. VIVA specifically positions these solutions around areas such as quoting, policy servicing, carrier management, and client support.
So, while virtual assistant agency accurately describes part of what VIVA does, specialized virtual staffing and insurance agency outsourcing provider more closely reflects its broader positioning today.
What Services Do VIVA Virtual Assistants Provide?
VIVA Virtual Solutions structures its services around the operational needs of insurance agencies, rather than offering general virtual assistants for any type of business. Its current model includes four primary ways to add capacity: Insurance Associates, VIVA Front Desk, Licensed Agents, and Scale Teams.
Each option addresses a different type of workload.
Insurance Associates support recurring insurance operations such as quoting, policy servicing, endorsements, carrier management, and administrative follow-up. VIVA Front Desk focuses on reception and communications. Licensed Agents provide support that requires insurance licensing, while Scale Teams are designed for agencies that need to expand the capacity of an entire function rather than add only one person.
This specialization is an important part of VIVA's offer. Its services are built around insurance workflows and agency bottlenecks, with the goal of moving high-volume operational work away from local staff so they can spend more time on client relationships, sales, and other higher-value activities.
Insurance Associates and Front Desk Support
Insurance Associates are the closest part of VIVA's model to what businesses typically consider virtual assistant support. However, their role is specifically designed for insurance operations.
According to VIVA, Insurance Associates can support activities including new quote data entry and rating, policy servicing, endorsements, ID cards, certificates, pending cancellations, claims updates, underwriting memos, and carrier management. They are positioned as trained remote professionals who take recurring operational work off the agency's existing team.
In practice, this combines elements of back-office support and customer service support. Instead of an in-house producer or account manager spending significant portions of the day entering information, processing routine requests, or tracking carrier activity, those workflows can be assigned to remote support.
VIVA Front Desk addresses a different bottleneck: incoming communications.
VIVA currently presents Front Desk as an AI-powered reception solution that can answer calls, respond to text inquiries, book appointments, and help manage communications across phone, text, and social channels. The service is positioned for both daytime overflow and coverage outside normal business hours, including nights, weekends, and holidays.
The distinction matters. An Insurance Associate adds a remote person to support ongoing insurance workflows, while VIVA Front Desk is designed primarily to prevent calls and leads from going unanswered when the local team is unavailable or overloaded.
Together, these services target two common sources of operational pressure inside an insurance agency: the volume of administrative work happening behind the scenes and the continuous flow of customer and prospect communications.
Licensed Agents and Scale Teams
VIVA also offers Licensed Agents for agencies that need remote professionals capable of performing work beyond general administrative support.
The company describes these professionals as bilingual, licensed insurance agents who can support agency operations at a higher level, including discussing coverage with clients and binding policies. This separates the service from traditional virtual assistant tasks that do not require insurance licensing.
Scale Teams, meanwhile, represent a different approach to increasing capacity.
Rather than assigning one remote professional to a collection of tasks, VIVA builds teams around a specific operational bottleneck. Its current examples include quote teams, reception teams, retention teams, renewals teams, and policy servicing teams. VIVA states that these teams include multiple specialists and built-in backup so work can continue when an individual team member is unavailable.
This creates an important distinction between individual remote support and team-level capacity expansion.
An agency that needs help managing a defined workload may use an Insurance Associate or Licensed Agent to strengthen its existing team. An agency experiencing higher volumes across an entire function may instead require a Scale Team built around that department or workflow.
For an insurance agency comparing remote support with another in-house hire, the decision therefore goes beyond choosing between a local employee and a virtual assistant. It also involves determining how much additional capacity the operation actually needs: one professional supporting specific workflows or a broader remote team designed to handle a growing operational function.
How to Evaluate VIVA Virtual Assistants for Your Business
Evaluating VIVA Virtual Solutions requires more than comparing the cost of a virtual assistant with an in-house employee. The first question is whether VIVA's specialization, staffing model, and level of support match the work your business actually needs to delegate.
VIVA's current offering is built primarily around insurance agency operations. Its solutions range from individual Insurance Associates to Licensed Agents, AI-powered Front Desk support, and multi-person Scale Teams designed around specific operational bottlenecks.
That makes the evaluation highly dependent on the role you need to fill.
A company should first identify the work creating the capacity problem, how specialized that work is, whether it requires insurance knowledge or licensing, and whether the business needs one dedicated professional or broader support across a workflow or department.
The ability to integrate the remote resource into the existing operation matters as well. VIVA states that its Insurance Associates are trained in insurance workflows and core agency management systems, while the client is responsible for showing the Associate how its specific agency operates. VIVA supports that transition through structured onboarding, process documentation, management, and quality audits.
For businesses comparing virtual staffing providers, the objective should therefore be to evaluate operational fit rather than simply asking which provider offers virtual assistants.
Insurance Industry Fit and Role Requirements
Industry fit is one of the most important considerations when evaluating VIVA.
The company's current positioning is heavily focused on independent insurance agencies. Its Insurance Associates are trained for activities such as quoting, policy servicing, endorsements, carrier management, and other recurring insurance workflows. VIVA also offers Licensed Agents who can perform functions requiring a higher level of insurance expertise, including discussing coverage and binding policies.
Before considering a provider, a business should define what level of support the role actually requires.
For example, the need may primarily involve:
- administrative and back-office support;
- customer communication and reception;
- insurance-specific policy or carrier workflows;
- licensed insurance activities; or
- additional capacity across an entire operational function.
Those are materially different requirements.
An agency that needs help with recurring administrative work may find an Insurance Associate appropriate. A business experiencing a communications bottleneck may evaluate VIVA Front Desk. Work requiring licensed insurance capabilities points toward its Licensed Agents, while a sustained capacity issue across quoting, renewals, retention, reception, or policy servicing may be better aligned with a Scale Team.
For a company outside the insurance industry, however, this specialization deserves closer scrutiny.
VIVA has historically discussed virtual assistants more broadly, but its current website and 2026 positioning are centered on insurance outsourcing and insurance-trained talent. A non-insurance business should therefore determine whether the provider's recruiting, training, workflows, management structure, and available talent align with its own operational requirements before moving forward.
Specialization is valuable when it matches the work being delegated. When it does not, a provider with broader industry coverage may be a better operational fit.
Staffing Model, Flexibility, and Long-Term Fit
The next step is evaluating how much capacity the business actually needs.
Not every operational problem requires the same staffing model.
A company may need one person to take ownership of recurring tasks. It may need specialized expertise for a particular function. Or it may have reached the point where adding one individual would not solve the workload problem because an entire workflow or department needs additional capacity.
VIVA addresses these situations differently. Insurance Associates are mapped to roles within the client's existing team, while Scale Teams are built around larger operational bottlenecks and include multiple specialists with backup coverage. VIVA currently describes Scale Teams for functions including quoting, reception, retention, renewals, and policy servicing.
The service relationship should also be part of the evaluation.
VIVA states that Insurance Associates receive a dedicated Success Manager, monthly audits, and weekly audits during the first 60 days. During that initial period, the company also documents the agency's processes in an Agency Success Playbook. Its current guarantee states that an Associate can be replaced at no additional cost if the client is not satisfied during those first 60 days.
Those elements are important when comparing a managed virtual assistant staffing agency with hiring an individual remote worker directly. The evaluation is not limited to the person performing the work; it should include the management, onboarding, quality control, documentation, continuity, and replacement structure surrounding that person.
Businesses should also understand how the relationship can evolve.
VIVA's Scale Teams are explicitly designed to grow with volume, which may be relevant for an agency expecting workload to increase over time. Its current terms also describe a pathway through which qualifying clients can eventually transition an assigned virtual assistant to direct employment, although that option includes eligibility periods, buyout fees, and continuing payroll-management requirements.
Finally, a company should clarify the commercial terms before making a provider comparison.
At minimum, that means confirming:
- the monthly or annual cost for the specific service required;
- what is included in that fee;
- expected working hours and availability;
- whether the resource is dedicated or shared;
- onboarding and management responsibilities;
- replacement provisions;
- contract length and renewal terms;
- termination notice and any early-exit costs;
- costs associated with scaling the service; and
- any additional technology, workspace, licensing, or management fees.
VIVA's publicly available terms indicate that both annual and month-to-month rate structures can exist. The terms effective October 1, 2025 also state that annual-contract clients may terminate early through a buyout calculation and that termination of an auto-renewing agreement requires 30 days' prior written notice. Exact commercial terms, however, depend on the applicable Services Agreement.
This is why evaluating VIVA—or any other virtual staffing provider—should come down to more than headline pricing. The better question is whether the provider's industry expertise, staffing model, management structure, contractual terms, and ability to scale match the way your business needs to operate today and as its workload grows.
VIVA Virtual Assistant Reviews
When businesses search for VIVA Virtual Assistant reviews, they are usually trying to answer a practical question: can this type of remote support integrate into an insurance agency and handle recurring work consistently?
The customer feedback currently associated with VIVA highlights several themes that are relevant to that evaluation. Reviews referenced in the existing content emphasize efficiency and reliability, particularly when assistants are responsible for repetitive or high-volume work. They also point to professionalism and the ability of VIVA's assistants to adapt to existing agency workflows.
These are useful signals for insurance agencies considering virtual staffing because successful delegation depends on more than completing individual tasks. A remote professional must also be able to work within established processes, communicate with the existing team, and consistently take ownership of work that would otherwise remain with local employees.
However, customer feedback should be treated as one part of the evaluation, not the deciding factor by itself. Reviews can help a business understand how existing customers perceive the service, but they do not determine whether the provider's specialization, staffing model, role capabilities, pricing, or contractual structure will fit another agency's specific needs.
What Customer Feedback Highlights
The clearest theme in the available feedback is operational efficiency.
The existing VIVA review content describes customers valuing the assistants' ability to manage repetitive and high-volume tasks efficiently and consistently. This is especially relevant for insurance agencies where administrative work can accumulate across quoting, policy servicing, documentation, carrier-related processes, and other recurring activities.
Another recurring point is team and workflow integration. Customers referenced in the current article appreciate how VIVA assistants integrate into their teams and adapt to agency workflows rather than operating as completely separate external resources.
That integration is important because the value of remote support is not simply having another person available. It comes from transferring defined responsibilities out of an already busy internal team while maintaining consistency in how the work moves through the agency.
The feedback also reinforces the role of VIVA as a way to reduce administrative workload and increase operational capacity. By moving recurring work away from existing employees, agencies can create more room for their internal teams to focus on responsibilities that require their direct attention.
Taken together, the available feedback suggests three areas worth examining when evaluating VIVA:
- consistency in recurring work;
- integration with existing agency workflows; and
- efficiency in handling administrative workload.
Those themes can help a business decide what questions to ask during the evaluation process. They should still be considered alongside the actual role requirements, level of insurance specialization needed, staffing structure, service terms, and long-term fit of the provider.
VIVA Virtual Assistants vs. PeopleBlue
When comparing VIVA Virtual Assistants vs. PeopleBlue, the decision should start with the work your business needs to delegate, not simply which company offers virtual assistants.
Both providers give businesses access to remote talent, but their current service models emphasize different needs.
VIVA is strongly positioned around insurance agency outsourcing. Its current offering includes Insurance Associates, Licensed Agents, VIVA Front Desk, and Scale Teams designed to increase capacity across insurance-specific functions such as quoting, policy servicing, carrier management, renewals, retention, and reception.
PeopleBlue takes a broader role-based approach. Its virtual assistants are selected according to the client's operational requirements and area of specialization. The available PeopleBlue information includes administrative support, prospecting, marketing, and customer service functions, with assistants selected to strengthen the areas where the business needs additional support.
The comparison, therefore, is not simply between two virtual assistant companies. A business should determine whether it needs insurance-focused operational capacity, a dedicated VA selected for a particular function and experience level, or a broader team solution capable of evolving with its workload.
Industry Focus and Virtual Assistant Specialization
One of the clearest differences between VIVA and PeopleBlue is their approach to specialization.
VIVA's current positioning is heavily concentrated on the insurance industry. The company describes its Insurance Associates as professionals already trained in insurance workflows and core agency management systems. Its service model includes support for quoting, policy servicing, endorsements, carrier management, and other recurring activities within an insurance agency. It also provides Licensed Agents for work requiring insurance-specific credentials.
This degree of specialization can be relevant for an insurance agency that wants to move defined workflows away from its local employees without teaching a remote resource the fundamentals of the industry.
PeopleBlue uses a different approach. Rather than organizing its entire VA offering around one industry, it focuses on matching the virtual assistant's specialization to the needs of the client.
Its available service information includes administrative virtual assistants who can support scheduling, documents, email management, meetings, and repetitive tasks; marketing assistants who can support content, reporting, design, and social media management; and customer service assistants who can handle inquiries, CRM updates, ticket follow-up, and post-sale support. PeopleBlue's model can also be applied to insurance-related roles when the position requires experience aligned with insurance processes.
This creates an important distinction for the buyer.
If the primary challenge is highly specific to insurance agency workflows, VIVA's concentrated industry model should be part of the evaluation. If the business needs support across administrative operations, customer relations, marketing, insurance, or another defined business function, PeopleBlue's role-based selection model provides a different way to approach the staffing decision.
The better fit depends on the actual responsibilities being delegated. A company should define the role first and then determine which provider's specialization more closely matches those responsibilities.
Talent Experience and Service Structure
The two providers also structure their remote staffing solutions differently.
PeopleBlue organizes its plans around different levels of relevant professional experience:
Light Blue starts with virtual assistants with at least one year of relevant experience.
Cobalt Blue is designed around professionals with 2+ years of relevant experience.
Royal Blue provides access to talent with 5+ years of relevant experience.
This allows a business to consider the complexity of the role when selecting a plan. A position focused primarily on structured administrative execution may not require the same experience level as a role involving greater autonomy, specialized processes, or more complex responsibilities.
The PeopleBlue service structure also extends beyond providing the individual VA. Its plans include a dedicated full-time virtual assistant, back-office support, a dedicated Team Lead, and a replacement guarantee. PeopleBlue's broader service model also includes personalized selection and ongoing support for both the client and the virtual assistant.
VIVA approaches capacity differently.
An Insurance Associate is mapped to an operational role within an insurance agency and receives ongoing management and quality oversight. VIVA states that Associates are supported by a Success Manager and audited regularly.
For functions requiring insurance licensing, the company offers Licensed Agents. When the workload exceeds what one individual can reasonably absorb, VIVA's Scale Teams provide multiple insurance-trained specialists organized around functions such as quoting, renewals, retention, reception, or policy servicing. These teams are designed with backup coverage so the operation is less dependent on a single individual.
That means businesses should compare more than resumes or years of experience.
With PeopleBlue, an important consideration is what level of experience and functional specialization the role requires. With VIVA, particularly for insurance agencies, the evaluation can also involve determining whether the operational problem calls for one Insurance Associate, licensed capacity, or an entire Scale Team.
Neither structure automatically makes one provider the better choice. They solve the staffing decision from different angles.
Pricing and Engagement Model
Pricing is another important part of comparing VIVA Virtual Assistants and PeopleBlue, particularly for small and midsize businesses that need to forecast staffing costs before committing to a remote support model.
PeopleBlue publishes three primary monthly plan levels:
- Light Blue — $1,499 per month
- Cobalt Blue — $1,999 per month
- Royal Blue — $2,499 per month
The different tiers correspond to the experience level of the virtual assistant while maintaining a structured service around the dedicated resource, including the full-time VA, back-office support, Team Lead support, and replacement guarantee.
This gives businesses a defined starting point for evaluating the expected monthly investment alongside the level of talent required.
VIVA's current public website takes a different approach. Its pages describe Insurance Associates, Licensed Agents, Front Desk, and Scale Teams in detail, but the current service pages reviewed do not display fixed public prices for these solutions. Instead, VIVA directs prospective clients toward a Capacity Strategy Call to identify operational bottlenecks and determine which service structure fits the agency.
This does not indicate that one pricing approach is inherently better than the other. It means buyers may have different information available at the beginning of the evaluation.
For an SMB, cost predictability and clarity around what is included can affect budgeting and hiring decisions. Published plans make it easier to establish an initial cost range, while a customized capacity model may require a consultation before the business can compare the total investment.
Before choosing either provider, businesses should therefore compare not only the monthly price but also what the engagement actually includes: the experience and specialization of the talent, whether the resource is dedicated, management and back-office support, replacement provisions, onboarding responsibilities, expected working capacity, and how the service can scale if workload increases.
The final decision between VIVA and PeopleBlue should reflect the operational problem the company is trying to solve. VIVA's current model is particularly structured around building capacity inside insurance agencies, while PeopleBlue offers a tiered virtual assistant model based on experience, specialization, and the specific functions a business needs to delegate.
Which Virtual Assistant Provider Fits Your Business?
Choosing between VIVA and PeopleBlue should come down to operational fit, not to deciding which virtual assistant provider is universally better.
Start by identifying what your business actually needs to solve. Consider the industry you operate in, the type of work you want to delegate, how much experience the role requires, the level of support you expect from the provider, and whether your goal is to fill one dedicated position or expand capacity across a larger part of the operation.
A business dealing primarily with insurance-specific workflows may evaluate a provider differently from a company looking for administrative, customer service, marketing, or other operational support. Likewise, a company that needs one experienced dedicated professional has different requirements from an organization trying to add capacity across an entire department.
The most useful comparison is therefore not simply VIVA vs. PeopleBlue, but which service structure more closely matches the problem your business is trying to solve.
When VIVA May Be a Good Fit
VIVA may be worth considering when the business is an insurance agency and the primary objective is to increase capacity within insurance-specific operations.
Its current service model is built around that environment. Insurance Associates are designed to support recurring insurance workflows, while Licensed Agents address functions that require insurance licensing. VIVA Front Desk focuses on incoming communications, and Scale Teams are intended for agencies that need additional capacity across broader functions such as quoting, renewals, retention, reception, or policy servicing.
This model may align with an agency when:
- recurring insurance work is consuming too much of the internal team's capacity;
- the organization needs remote talent already oriented toward insurance workflows;
- customer communications or reception are creating an operational bottleneck;
- certain responsibilities require licensed insurance support; or
- the workload has grown beyond what one additional person can reasonably handle.
For these reasons, VIVA is most appropriately evaluated within the context of insurance agency operations. Its current positioning is substantially more specialized than that of a general virtual assistant provider.
That specialization can be relevant when it closely matches the workflows a company wants to delegate. Businesses outside insurance should examine whether the same model, expertise, and service structure correspond to their own requirements before moving forward.
When PeopleBlue May Be a Better Fit
PeopleBlue may be a better fit when a business wants a dedicated full-time remote virtual assistant supported by a managed service structure.
Rather than organizing the offering primarily around one industry, PeopleBlue selects virtual assistants according to the specialization and requirements of the position. Available areas of support include administrative operations, customer service, marketing, prospecting, and other defined business functions.
The model can be particularly relevant when the company wants to choose the level of talent according to the complexity of the role.
PeopleBlue structures its plans around different levels of relevant experience:
- Light Blue: starting from one year of relevant experience;
- Cobalt Blue: 2+ years of relevant experience;
- Royal Blue: 5+ years of relevant experience.
This gives businesses another way to approach virtual staffing. Instead of deciding primarily between different types of insurance capacity, the company can evaluate how experienced the professional needs to be based on the responsibilities, autonomy, and complexity of the position.
PeopleBlue also provides a service structure around the dedicated VA that includes back-office support, a dedicated Team Lead, and a replacement guarantee. Its broader model includes personalized candidate selection and ongoing support rather than leaving the client to manage an independent freelancer without an additional support structure.
Defined plans can also make the model easier to evaluate from a budgeting perspective. PeopleBlue currently structures its offering through Light Blue, Cobalt Blue, and Royal Blue plans, allowing a company to compare the required experience level with a predetermined service tier.
PeopleBlue may therefore be worth considering when a business:
- needs one dedicated full-time VA rather than an insurance-specific capacity solution;
- wants to select talent according to the experience required for the position;
- needs support across administrative, customer-facing, marketing, insurance-related, or other defined business functions;
- values having a Team Lead and back-office structure supporting the engagement; or
- prefers evaluating a defined service plan as part of the staffing decision.
Ultimately, the choice depends on what type of capacity the business is trying to build.
An insurance agency looking for specialized support across insurance workflows may find VIVA's model closely aligned with its operational environment. A business looking for a dedicated full-time professional selected according to role specialization and experience may find PeopleBlue's structure more aligned with its needs.
The right provider is the one whose talent model, support structure, specialization, and ability to scale match the way your business needs to operate.
Frequently Asked Questions About VIVA Virtual Assistants
What is VIVA Virtual Solutions?
VIVA Virtual Solutions is a virtual staffing and outsourcing provider focused primarily on insurance agencies. Its current positioning combines virtual assistant services with specialized remote capacity for insurance operations, including administrative workflows, policy servicing, communications, licensed insurance support, and team-based outsourcing solutions.
Rather than operating as a general virtual assistant agency for every industry, VIVA currently emphasizes insurance-trained talent and operational support designed around the needs of independent insurance agencies.
Is VIVA Virtual Solutions the same as Viva Talent?
No. VIVA Virtual Solutions and Viva Talent are separate companies with different domains, target customers, and service models.
VIVA Virtual Solutions, currently presented through VIVA Teams, focuses primarily on insurance agency outsourcing, insurance virtual assistants, licensed agents, and remote staffing capacity. Viva Talent, at execviva.com, positions itself around fully managed executive assistants for scale-ups, SMBs, and enterprises.
Because both companies can appear in searches related to “Viva virtual assistants,” businesses should verify which provider they are researching before comparing services.
What services do VIVA virtual assistants provide?
VIVA currently presents four primary capacity solutions for insurance agencies: Insurance Associates, VIVA Front Desk, Licensed Agents, and Scale Teams.
Insurance Associates support areas such as quoting, policy servicing, and carrier management. VIVA Front Desk handles reception and communications through an AI-powered system. Licensed Agents provide insurance-specific support that requires licensing, while Scale Teams are designed to expand capacity across functions such as quoting, renewals, retention, reception, and policy servicing.
These services are primarily structured around insurance agency operations, rather than general virtual assistant support across unrelated industries.
Does VIVA specialize in virtual assistants for insurance companies?
Yes. VIVA's current positioning is specifically centered on insurance agency outsourcing and insurance-trained remote talent. Its website describes Insurance Associates, Licensed Agents, and Scale Teams designed around workflows commonly found inside insurance agencies.
For businesses searching for companies that provide virtual staffing support for insurance companies or insurance firms, this specialization is an important part of evaluating VIVA. The relevant question is not only whether the company provides virtual assistants, but whether its insurance-focused staffing model aligns with the workflows and level of expertise the agency needs.
How does PeopleBlue compare with VIVA virtual assistants?
VIVA and PeopleBlue both provide access to remote talent, but they structure their services differently.
VIVA is currently concentrated on insurance agency capacity, with options ranging from individual Insurance Associates and Licensed Agents to Scale Teams built around insurance functions.
PeopleBlue offers Remote Virtual Assistant Services based on the client's required specialization and experience level. Its Light Blue, Cobalt Blue, and Royal Blue plans correspond to increasing levels of relevant professional experience, starting at one year, 2+ years, and 5+ years respectively. PeopleBlue's service structure includes a dedicated full-time VA, Team Lead, back-office support, and replacement guarantee. Its available areas of support include administrative functions, customer service, marketing, prospecting, and other specialized business needs.
PeopleBlue also publishes starting monthly prices of $1,499 for Light Blue, $1,999 for Cobalt Blue, and $2,499 for Royal Blue, while VIVA's current public service pages do not present fixed pricing for its main insurance capacity solutions.
The better fit depends on the business requirement rather than one provider being universally superior. An insurance agency may place greater weight on VIVA's industry-specific capacity model, while a business looking for a dedicated full-time VA selected according to role specialization and experience may evaluate PeopleBlue as an alternative.
What should a small business consider before choosing a virtual assistant provider?
A small business should first define what work needs to be delegated and what type of professional is required to handle it successfully.
Important factors include the company's industry, the responsibilities of the role, the level of experience or specialized knowledge required, whether the resource will be dedicated or shared, and how much management and operational support the provider includes.
Businesses should also compare pricing, contract structure, onboarding responsibilities, replacement policies, working capacity, and what is included within the service fee. Finally, they should consider whether the provider can support not only the company's current workload but also how the role or team may need to evolve as the business grows.
The goal is not simply to find a virtual assistant. It is to select a staffing model that can integrate effectively with the company's existing operation and provide the appropriate level of support for the work being delegated.
Carlos Hernández
Sales and Business Development Veteran (45+ Years). Carlos Eduardo is a highly Authoritative Commercial Director and Consultant with over 45 years of demonstrated success in global market entry, strategic sales development, and high-performance team building across seven countries. His expertise is invaluable for shaping the client acquisition and service quality standards for the U.S. market.
