TERMS AND CONDITIONS OF SERVICE
The services of People Blue USA LLC (hereinafter referred to as “The Company”) will be provided to you (hereinafter referred to as “The Client”) and to all individuals you authorize as users, under the Terms and Conditions of Service (hereinafter referred to as TCS) detailed below:
1. Service.
The Company provides bilingual (English-Spanish) and Spanish-only virtual assistant services, hereinafter referred to as “The Service.” The individual designated by The Company to provide The Service will hereinafter be referred to as the Virtual Assistant.
2. Term.
The Service has a minimum initial term of three (3) months. After the three (3) month period, either Party is free to terminate The Service at any time, subject to the provisions in section 12, NOTICE OF TERMINATION. If The Client decides to terminate The Service within the initial three (3) month period, the Security Deposit detailed in section 9 will be forfeited.
3. Relationship Between the Parties.
Under no circumstances shall the parties consider there to be an employment relationship between them. Both parties acknowledge that each is an independent entity (whether a company or individual) and is not, in any way, a representative or agent of the other for any purpose.
4. Trial Period and Knowledge Acquisition Curve.
The Client understands that the Virtual Assistant must undergo a period of knowledge acquisition to become familiar with the tasks to be delegated. The Company recommends that the onboarding process follows a series of steps proven effective by its Operations team (use of a provided checklist, full or partial recording of the training, etc.). The minimum onboarding period may vary but shall not be less than two weeks under any circumstances. Likewise, if during this period the Virtual Assistant does not progress in their learning curve in line with the expectations of the Parties, appropriate measures will be taken, including the replacement of the Virtual Assistant.
The Client’s involvement is always necessary during onboarding and re-onboarding, as they possess the know-how of their organization. Accordingly, The Client agrees to support and dedicate time whenever necessary. The Company will cover up to one week equivalent in cost for the hours associated with training/onboarding a new Virtual Assistant.
5. Responsibilities of The Company:
1. Assist The Client, if needed, in defining the type of service required.
2. Assign a Team Leader to the Virtual Assistant, who will be supported by a team responsible for ensuring process quality.
3. Maintain a high level of excellence in the processes of Recruitment, Selection, Training, and Supervision of the Virtual Assistant.
4. Ensure service continuity, whether due to the need to replace the Virtual Assistant or for other reasons that are the responsibility of the Company.
5. Implement controls that ensure the security of The Client’s information, processes, and data (including third-party data that must be protected), in order to prevent inappropriate and/or unauthorized use.
6. Schedule meetings between the Team Leader and The Client once (1) per week during the first three (3) months of the service, and at least once (1) per month starting from the fourth month. These meetings are intended to ensure effective coordination and communication between the Parties.
7. Notify The Client by email at least two (2) weeks in advance regarding the Virtual Assistant’s days off, absences, or applicable holidays.
8. Virtual Assistant’s Payment: The Company agrees to pay the Virtual Assistant based on the Contracted Plan, not on hours worked, as we value and respect that the Virtual Assistant reserves a set schedule for providing The Service.
6. Responsibilities of the Virtual Assistant:
1. Deliver tasks assigned by The Client on time—with reasonable efficiency—and ensure they are correctly completed.
2. Ask questions and request clarification about assignments whenever necessary. Ensure open and timely communication with The Client and the Team Leader appointed by The Company.
3. Stay updated to add value to their performance, either on their own initiative or based on suggestions from The Client or The Company.
4. Always act with professional ethics, responsibility, and respect, maintaining a high standard in interactions with The Client.
5. Raise alerts in situations that could affect the interests of The Client, their own, or The Company’s.
6. Attend training sessions provided by The Company to stay updated on processes related to their role.
7. Submit periodic reports related to their work to their Team Leader.
8. Always use the technological platforms defined by The Company, including in-person training with the client, as specified in clause 7, point 10.
9. Provide at least two (2) weeks’ notice for planned absences or days off, and notify their Team Leader to coordinate with The Client.
7. Responsibilities of The Client
1. Provide comprehensive onboarding to the Virtual Assistant regarding the tasks to be delegated for a minimum of two (2) weeks. This period may vary significantly depending on the complexity of the tasks and must be agreed upon between The Client and The Company during the pre-onboarding phase.
2. Communicate clear and precise instructions, indicating the expected outcome and the timeframe for completing each task.
3. Promptly notify the Team Leader of any irregularities or areas for improvement that may arise in the relationship with the Virtual Assistant.
4. Inform The Company and the Virtual Assistant of the individuals within their organization who are authorized to interact with the Virtual Assistant and make use of The Service.
5. Keep the Team Leader informed of any changes to contact information, including updates regarding the individuals authorized to interact with the Virtual Assistant.
6. Make timely payments for the agreed-upon services, as outlined in section 10.
7. If The Client requires the Virtual Assistant to work on a public holiday, these hours will be billed at a premium rate and must be requested from the Team Leader at least two (2) weeks in advance in order to confirm the Virtual Assistant’s availability for those dates.
8. Keep payment method information up to date in the designated section on The Portal, as described in section 10.
9. Use the technological platforms provided by The Company for the proper execution of The Service, and always communicate their needs to the Virtual Assistant and the Team Leader to ensure proper communication and follow-up. The Company assumes no responsibility for any interactions with the Virtual Assistant outside the defined communication and collaboration platforms, including but not limited to data backup, task quality, delivery timelines, or other matters.
10. In the event the Virtual Assistant is required to attend in-person training at The Client’s location, The Client must inform The Company of such activity at least one (1) month in advance, providing details of dates, activities, and other relevant information, and agree to the payment for the in-person hours of the Virtual Assistant. The Client agrees to provide the necessary tools and logistics during the trip (transportation, accommodation, meals) and to process any payments through The Company in order to maintain the appropriate relationship between the parties, with The Company being solely responsible and the only channel through which the Virtual Assistant is to be provided with resources. See section 24: Direct Hiring of the Virtual Assistant.
8. The Portal
The Company has created a VIRTUAL PORTAL (hereinafter, the “Portal”) to centralize the management and exchange of information between the client and their Virtual Assistant(s).The Portal is made available to The Client free of charge.
Through the Portal, The Client may purchase additional packages, change the active contracted hour packages according to the options offered by The Company, and terminate (cancel) the Virtual Assistant service(s) whenever desired, in accordance with the terms of this document. Any actions taken within the Portal are governed by the provisions of this agreement.
The Company provides information on the Portal regarding the hours worked and tasks performed by the Virtual Assistant. This information is updated once daily at the end of the workday and is intended to show The Client the progress of their Virtual Assistant(s) and facilitate the management of the contracted service. This information is an estimate and is subject to modification due to quality control measures by the supervisory team, and it should not be considered final for billing purposes.
9. Billing
The following provisions apply:
1. The Company will issue invoices on a biweekly basis, on the sixteenth (16th) of each month and on the first (1st) day of the following month, or the next business day thereafter.
2. Invoices and supporting documentation will be sent to The Client via the email address provided by them and will also be uploaded to The Client’s Portal. It is The Client’s responsibility to keep their contact email updated and to periodically access the Portal.
3. Any excess hours used by The Client (i.e., those that exceed the number of contracted hours) will be billed at the hourly rate of the contracted package.
10. Security Deposit
When The Client contracts a Service, The Company will charge a security deposit. This deposit will be equivalent to two (2) weeks of work by the Virtual Assistant based on the contracted package.
For example, if The Client contracts a 20-hour/week package, the deposit will be equivalent to 40 hours at the applicable hourly rate.
● The deposit may be used by The Company to cover unpaid services, tax obligations, legal costs, or other matters related to the service provided to The Client.
● The deposit will be refunded to The Client at the conclusion of the service, after deducting any applicable charges as outlined in the previous paragraph.
● The deposit amount must be updated whenever The Client changes the number of contracted hours or The Company adjusts the service pricing.
Examples:
● If The Client increases the package from 20 to 30 hours/week, the deposit increases from 40 to 60 hours. The Client must pay the additional deposit for 20 hours.
● If The Client decreases the package from 40 to 30 hours/week, the deposit decreases from 80 to 60 hours. The Client will receive a refund equivalent to 20 hours, after any applicable charges are deducted as outlined in section “b” of this clause.
11. Service Payment
The Client contracts an hour-based plan and understands that The Company commits resources and time to provide this service, particularly the time of the Virtual Assistant, who reserves a specific time slot to deliver the contracted service. Accordingly, The Client agrees to pay the total contracted hours even if they are not used due to holidays, temporary business closures, reduced task loads, or other reasons.
Likewise, The Company commits to fully compensate the Virtual Assistant for the agreed time according to the Client's plan in order to ensure their commitment and maintain a good working relationship, as detailed in clause 5, point 10. .
The Virtual Assistant is entitled to one (1) week of vacation after completing one year of service. The monthly charge will still be made in full. Vacation time will be coordinated as per clause 5, point 7.
The Client must provide up-to-date payment information in their Portal according to the payment methods authorized there.
At the end of each billing period, The Company will make the corresponding invoice and supporting documentation available to The Client, as detailed in clause 9 of this agreement.
The Client will have five (5) business days to review the invoice and its supporting documentation and raise any questions or concerns. This period begins the day after the invoice is sent to The Client.
After the fifth business day (counted from the day after the invoice is sent), The Company will automatically charge The Client using the payment information provided.
12. Notice of Termination
The Parties understand that proper service development requires the Virtual Assistant's onboarding and time commitment in the early stages to ensure effective performance.
Therefore, the Parties agree to an initial service duration of three (3) months as described in section 2. After this period, the Parties must provide one (1) month's written notice prior to termination of the service. Failure to comply will result in a penalty—charged to the party failing to provide notice—equivalent to the value of the deposit specified in section 9.
13. Pricing Policy
The Company reserves the right to review and update its prices. Any price changes will be communicated via email to the address provided by The Client at least thirty (30) days in advance. The Company will also post price updates on the Portal. Continued use of the service after the price change will be considered acceptance of the new prices by The Client.
14. Service Exclusivity
The Service is granted exclusively and non-transferable for use by The Client. The Company considers that any person identified by The Client as a user is part of The Client's organizational structure. The Service is not transferable to third parties who are not part of The Client’s organization.
15. Copyright
Any content requested by The Client and generated by the Virtual Assistant as part of the Service is the property of The Client. This excludes technology and methods inherent to the
virtual assistance activities and processes developed by The Company.
The Client assumes full responsibility for copyright compliance—and any related claims—for all content (images, text, diagrams, software, use of software, processes, information, etc.) provided, developed, and/or requested by The Client as part of the Service. The Client will be solely responsible before the law if they request the Virtual Assistant—or the Team Leader or any representative of The Company—to perform any activity without the necessary copyright permissions. This responsibility includes, but is not limited to, legal penalties and fines.
16. Resources
The Company ensures that the Virtual Assistant is equipped with the following resources: standard laptop, Windows OS, basic Office suite (Word, Excel, and PowerPoint), antivirus, mobile phone with a local plan (not a U.S. number), headset, and internet connectivity with a minimum speed of 100MB—necessary for carrying out their duties. Any additional or higher-performance resources may be provided by The Company and will carry an additional cost to be paid by The Client. The Client will be informed of and must approve any such additional charges in advance.
Additionally, in order to provide The Service, The Company uses software for standard office applications (e.g., to track time dedicated by the Virtual Assistant to The Client and monitor performance, as well as tools to facilitate remote written communication and deliver The Service collaboratively with The Client and the assigned Team Leader). Any software needed for reporting, making or receiving calls, monitoring productivity or call performance metrics, editing documents, or other tools required to deliver The Service must be provided by The Client.
17. Purchases Made on Behalf of The Client
If needed by The Client, The Service may include the purchase of products and/or services from third parties on behalf of The Client.
The Client understands that they are fully responsible for any purchases made by the Virtual Assistant on their behalf with their explicit authorization.
The Client accepts that all purchases are subject to the policies, warranties, risks, and service terms of third parties.
The Company will implement procedures to facilitate The Service in the best interests of The Client, including safety and security measures. However, The Client acknowledges and accepts any risks associated with these purchases.
18. Confidentiality
The Parties acknowledge that in the course of The Service, they may receive or work with information provided by the other party, which may be confidential and valuable. This information may include accounting, financial, commercial, personal data, formulas, processes, plans, software, databases, and more, hereinafter referred to as “The Information.” Each party agrees to:
● Implement controls to safeguard The Information, whether acquired directly, indirectly, or circumstantially in the course of service delivery.
● Take appropriate actions to protect The Information and prevent unauthorized access by third parties.
● Prevent unauthorized disclosure of The Information.
● Use The Information solely and exclusively for the performance of The Service.
● Refrain from using The Information for personal benefit or the benefit of third parties.
● Treat The Information with the same degree of care and security used for their own confidential or valuable information.
● Respect any proprietary rights associated with The Information of the other party.
● Return The Information to its rightful owner upon termination of The Service or upon request. Each party may disclose The Information if required to do so by competent legal authorities. Confidentiality obligations shall remain in effect for at least one (1) year after The Service concludes. In cases where longer confidentiality is needed, each party may notify the other of the required duration. Information deemed confidential does not include publicly available data or information already in the possession of the receiving party before the start of The Service.
19. Limitation of Liability
The following provisions apply:
As stated in section 5 of this document, The Company is committed to delivering The Service with high standards of quality and security, and to maintaining procedures that ensure performance and service quality for The Client.
However, The Company does not provide any warranties—express or implied—nor does it assume liability for errors, omissions, unauthorized access, data loss, claims, injuries, property damage, personal harm, financial loss, civil liabilities, reputational harm, or other damages affecting The Client or third parties. Accordingly, all risks associated with The Service are borne solely by The Client.
In any event, in the case of proven losses and clear Company fault due to omissions or process failures—and only where required by applicable law—the maximum total compensation that The Company may provide to The Client or third parties shall be limited to the amount paid by The Client during the most recent three (3) months of service, calculated based on the specific account where the failure occurred, and never based on the entire contract with The Client or with their affiliates, parent companies, or related entities.
20. Updates to the Terms and Conditions of Service (TCS) and Notifications
The Company may update these Terms and Conditions of Service (TCS) at any time.
The updated version will be published on The Client’s Portal, accompanied by a notification.
It will also be sent electronically to The Client using the email address they provided.
All change notifications via the aforementioned channels will be made at least thirty (30) days prior to taking effect.
The Company shall not be responsible for outdated contact details or email filtering/security systems that may prevent The Client from viewing update notifications.
The most recent update date will always be displayed at the end of the document.
21. Legality
The Parties acknowledge that The Service and all related activities shall fully comply with the laws in effect in the jurisdictions where either party operates.
22. Direct Hiring of the Virtual Assistant
The Company agrees that The Client may directly hire the Virtual Assistant, bypassing The Company’s processes, technology, support team, and related resources, under the following
conditions:
● The Client shall pay The Company a fee of THREE THOUSAND FIVE HUNDRED U.S. DOLLARS (US$3,500) to cover expenses related to recruitment, selection, and other incurred costs.
● This amount must be paid by The Client before the Virtual Assistant is transitioned to direct employment by The Client.
● Direct hiring requires a minimum two (2) months’ prior agreement between The Client and The Company.
23. Severability
If any clause or provision of these Terms and Conditions of Service is deemed invalid or unenforceable, the remainder of this document shall remain in full force and effect.
24. Acceptance
The Client acknowledges that they have read and accepted the Terms and Conditions of Service outlined in this document. Use of The Service by The Client implies that they have read, understood, and agreed to all terms and conditions described herein.
25. Jurisdiction
These Terms and Conditions of Service and their enforcement shall be governed by the laws of the United States of America. The Client accepts and submits to the exclusive jurisdiction stated herein for the resolution of any dispute or controversy arising from their use of The Service.